Training YOUR patient!!

Hello Dr.,
Today I spent some time training YOUR new patient, but first a brief bit of background info....

Pt. Joe Dickwad failed his 2 hour, confirmed appointment, he didn't call nor offer any explanation for his absents. My office manager called his office( he works just down the street) to see if he was on his way. His secretary said that he was in a meeting and could not be disturbed. This is the same secretary that confirmed his appointment the previous day. She hadn't bothered to call us to tell us that Mr. Dickwad would not be at his previously scheduled 2 hours appointment!!! ( Apparently she did not feel it important!!) Words were exchanged between my office manager and his secretary, yet nothing that would be considered inappropriate. My office manager explained that the 2 hours was set aside for Mr. Dickwad and his failure was not proper.

Jump ahead, 30 days, Joe Dickwad is sent his 6 month recall card 1 week prior to his appointment, he gathers up his recall card and returns it to my office with the following letter:

Dear Dr. King of all Dentists,

Due to the extremely unprofessional treatment by your office manager to my receptionist and myself during telephone conversations, accept this correspondence that I will not longer be a patient in your office. Also, I would like you to personally see to it that my name is removed from any further mailings from your practice.

Given the fact that I trusted you as my dentist, and have always enjoyed my past visits, the decision to seek dental treatment elsewhere, was not made easily. I would like to further state that I suspect the discourteous treatment we encountered from your receptionist is not limited to my staff or myself. In my opinion such rude interactions will have an adverse effect on your personal income.

Sincerely,
Joe Dickwad

I countered with the following letter to Mr. Dickwad:

Mr. Dickwad,

I am in receipt of your letter dated ..... Please be advised that you will no longer receive any correspondence for this office.

Given the fact that I trusted you, as my patient to keep your scheduled appointment, an appointment confirmed with your secretary, an appointment which you failed to keep, your decision to seek another dentist is willingly accepted.

As for interactions that adversely affect my personal income, patients that have scheduled 2 hours appts and then fail those appts without so much as a phone call, that is what affects my income!!! If this has happened to you in the business world then you understand the rude nature of such actions on the part of clients or patients.

Sincerely,
King of all Dentists


Do I expect to ever see Joe Dickwad again as a patient, God I hope not, but some dentist will see him and that lucky dentist will reap the benefits of my educating this A-hole. Joe Dickwad will never again fail an appt without calling first.

Telling Joe Dickwad that he is an unacceptable patient and HE must change is my contribution to dentistry.

To many dentists accept being kicked around by Joe Dickwad and his friends the "No-shows" I say show them to the door of your office and be done with them. Forever!!!

Now, how can you thank me, well CASH is always nice, but knowing what cheap bastards most dentists are , I guess that is out of the question. So try this instead, next time Joe Dickwad and his friends start kicking you around, KICK them out the door of your office and but before you do, let them know that failed appts are unacceptable and you will be imposing a $150 failed appointment policy and charging their credit card. AND NO REFUNDS!!!!

Screw these loser patients and their loser thinking.
DENTISTRY FIGHT BACK!!!!

But hey what do I know I'm,
Just-A-DDS